Submit a Service Request | NuTek Machinery

Have a portal account? Sign in to order against your registered machines and keep the history. No account? This form works too.

Your contact information

First Name *

Last Name *

Company *

Your Role (optional)

Email *

Phone *

Best way to reach you

Phone Email Text message

Best time to reach you (optional)

Which machine?

Serial number is the single most useful piece of info — it tells us configuration, parts history, and original ship date.

Brand *

Model *

Serial Number (strongly recommended)

Year Purchased (optional)

Machine location *

Helps us plan field service routing.

How urgent is this?

Honest selection helps us prioritize. Critical requests jump the queue.

CRITICAL

Production down

Machine won't run; losing money by the hour

HIGH

Degraded performance

Running but with quality or speed issues

NORMAL

Scheduled maintenance

Preventive work or non-blocking issue

QUESTION

General question

Not urgent — just need information

What's happening?

The more specific you can be — symptoms, error codes, when it started — the faster we can help. Often we can diagnose remotely.

Describe the issue *

When did it start? (optional)

Error codes / messages (if any)

What have you already tried? (optional)

How would you like us to help?

Preferred service approach

Phone or video diagnosis first — often resolves the issue without a site visit charge Schedule on-site service — I know we need a technician here Either is fine — recommend the best approach

Anything else we should know? (optional)

You'll receive a confirmation email and our service team will respond within one business day. For emergencies, please call (216) 904-0215 directly.